frequently asked Questions

FAQ

What types of products do we offer at Pixelboys.de?

At Pixelboys.de we specialize in high-quality posters, including exclusive motifs and artwork. We offer museum-quality posters, acrylic paintings, framed poster sets, and personalized gift options like printed mugs. Many of our products, including mugs and posters, can be personalized with custom text or names.

Can you find personalized gift options at Pixelboys?

Yes, at Pixelboys.de we offer a variety of personalized gift options. You can choose from a range of printed mugs that can be personalized with your own creative designs or messages. These make perfect gifts for friends, family or colleagues.

Are there different styles and sizes of posters at Pixelboys.de?

At Pixelboys.de we offer a diverse selection of posters in different styles and sizes, including motivational quotes and unique artistic designs. We offer posters in various orientations (horizontal, vertical and square) and sizes, up to XXL format, to suit different preferences and space requirements. All of our posters come in a variety of sizes and formats. Our shop offers both DIN formats and typical US sizes.

What makes Pixelboys posters and prints special?

Our posters and prints at Pixelboys.de are unique and show designs by international artists. We value style, quality and uniqueness to ensure our customers receive more than just a standard poster, but a work of art that reflects their taste and personality.

We also ensure that our paper meets the highest standards. We only print matt, on high-quality, thick paper.

This has the advantage that the colors have particularly high contrasts. If you accidentally handle one of our posters roughly, you can rest assured that it won't easily tear or break, and when you frame it, you'll have a pristine piece of art hanging on your wall.

What shipping options and policies are available at Pixelboys.de?

All of our products are always individually produced at the closest possible location for the customer. This allows us to require little storage space, have very short response times and ensure that the shipping route is as short as possible. The short shipping route in particular is a plus point for the environment and, on top of that, your wallet.

We offer shipping options for various locations on our website. We recommend checking our shipping policies and options for detailed information during the ordering process.

Where does Pixelboys produce its products?

Thanks to our great network, we cooperate with over 130 production partners in 32 countries.

Europe, Middle East and Africa

Belgium, Czech Republic, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom

Asia Pacific

Australia, China, India, Japan, Korea, Malaysia, New Zealand, Singapore

America

Brazil, Canada, Chile, Mexico, USA

What is the difference between art prints and posters?

Our posters combine the quality characteristics of traditional art prints with the accessibility and affordability of traditional posters by being printed on high-quality, acid-free paper. This approach allows for outstanding color accuracy and detail that makes the works appear vibrant, all at an affordable price. We thus offer an attractive solution for art lovers and interior design enthusiasts who are looking for high-quality art at affordable prices.

By combining the advantages of both product categories, our posters close the gap between the more expensive art prints and the lower quality posters of the competition. This means customers receive a long-lasting, aesthetically pleasing product without having to compromise on quality or budget. Our posters are therefore ideal for anyone who wants to integrate art into their everyday life without a large financial outlay, and represent a unique option on the market that strikes the perfect balance between quality and affordability.

Does PIXELBOYS also offer limited posters and picture series?

We don't currently have any limited edition posters and picture series in our offering, but we are excited to announce that this is already in the pipeline. At PIXELBOYS we attach great importance to creating works of art that are not only aesthetically pleasing but also exclusive. That's why we're working on introducing a selection of limited edition prints in the near future that will enrich any collection.

These special editions come with a certificate of authenticity and the artist's original signature, making them true collector's items. Our limited edition prints are intended to build a bridge between artists and art lovers and enable a deeper connection to the work. By limiting each print, we guarantee exclusivity and offer our customers the opportunity to own unique works of art that can increase in value.

We are excited about the opportunity to soon offer you these unique, limited edition works of art and invite you to keep an eye on our developments and announcements. PIXELBOYS strives to present a diverse and sophisticated range of art that reflects the passion and talent of the artists. Look forward to exclusive works of art that will enrich any collection and make a statement in any room.

Do PIXELBOYS posters increase in value?

We expect the limited edition prints to increase in value once they become available. Limited edition prints are often collector's items and can increase in value due to their limited availability and exclusivity. We do not expect any significant increase in value for our regular prints, as they are produced in larger quantities and have no limitations.

Can you also buy originals from artists at Pixelboys?

At this time, PIXELBOYS does not offer any original artwork for sale. However, we understand the unique appeal and value that originals represent in the art world and are committed to offering our customers a wide range of artistic expression. We are therefore actively exploring options to include original works of art in our range in the future.

Our goal is to build a bridge between talented artists and art lovers by providing a platform that makes accessible not only high-quality reproductions but also original works of art. We work to build partnerships with artists and create the logistical framework that allows us to offer a carefully curated selection of originals that reflect the diversity and creativity of the art scene.

Stay tuned for future announcements as we look forward to expanding our offerings and providing our customers with an even more immersive art experience. We invite you to be a part of our journey by keeping an eye on our platform for latest updates and news. PIXELBOYS strives to become an important part of the art community by bringing original artwork to a wider audience and promoting the works of talented artists.

Do you have any other media you can print on?

Yes, we offer a variety of print media to suit your individual needs and preferences. In addition to traditional paper printing, we specialize in creating works of art on unique materials such as wood, acrylic and metal. These diverse options open up new possibilities for displaying your favorite works of art and make it possible to give any room a special character.

Whether you choose the natural warmth of wood, the modern elegance of acrylic, or the robust beauty of metal, each material offers a unique aesthetic and feel that will make your artwork stand out. We understand that art is personal and want to ensure that you receive exactly the product you envision.

Please do not hesitate to contact us if you are interested in printing on a specific medium. Our team is ready to guide you through the process and create a custom product that exceeds your expectations. At PIXELBOYS we strive to provide innovative solutions that showcase your art in the best light. Let's create the perfect product for you together.

Why do some images have a QR code and the word Pixelboys?

Some of our artworks are marked with a QR code and the words Pixelboys to indicate that these works belong to an exclusive series by an artist that is only available from Pixelboys. This special feature not only underlines the uniqueness and exclusivity of the works of art, but also serves an important purpose: it guarantees that the artist receives higher compensation for their work.

At Pixelboys, we strive to provide a fair and supportive platform for artists, allowing them to make a living from their art while making their work accessible to a wider audience. By purchasing one of these unique works, you directly support the artist behind the image and help ensure that artists are appropriately compensated for their creativity and talent.

The exclusivity of these series and the direct support of the artists explain why the corresponding images are offered at a higher price. This pricing reflects the special value and support that comes with each purchase of such a work of art. In this way, we not only offer our customers the opportunity to purchase exceptional works of art, but also the certainty of making a significant contribution to the art community.

We are proud to offer these special series and invite you to become part of this supportive community. Every image with a QR code and the words Pixelboys not only represents artistic quality, but also a conscious decision to promote art and artists.

Can I buy vouchers at Pixelboys?

Yes, at PIXELBOYS we offer vouchers for various amounts in our shop, which are ideal as a gift. These vouchers enable the recipient to independently select and purchase the right item from our wide range of works of art and products.

How can I become an artist at PIXELBOYS?

We welcome the interest of artists in selling their work through PIXELBOYS and becoming part of our growing community. We will soon be opening a special section on our website specifically designed to help artists get started with us and make their art accessible to a wider audience.

Until this section is available, we cordially invite all interested artists to contact us directly. You can send us an email to artists[at]pixelboys.de. In your message, please give a brief introduction about yourself, tell us something about your artistic activity and the works you would like to sell through PIXELBOYS. We are always looking for new talent and unique works of art that can enrich our collection.

After receiving your email, our team will take the time to carefully review your request and then contact you to discuss next steps. We offer comprehensive support and advice to our artists to ensure your artwork is optimally presented and marketed.

At PIXELBOYS we are proud to be a platform that supports and promotes artists. We believe in the power of art to connect people and want to empower artists to share their visions with the world. We look forward to hearing from you and potentially adding your artwork to our collection.

How can I order from Pixelboys.de?

Once you have found the right motif or product in the relevant size or with the relevant personalization, click on “add to shopping cart”. The shopping cart opens and you can either continue shopping or go straight to checkout. Thanks to Shopify's comprehensive shop system, you now have the option of creating a customer account or carrying out an express checkout. For Express Checkout, simply choose the payment service you trust with which you already have an account, such as Google Play or Paypal, to name just two.

As soon as you have entered your address and payment details and your account has been confirmed or your payment service provider has received and approved the data, the order will be processed automatically. If everything worked, you will immediately receive an order confirmation. In the background, our producer then determines the closest production facility to your location and transfers the product data there. Once everything has been produced, you will receive another notification with shipping confirmation and will receive your order as soon as possible.

How do returns and exchanges work at PIXELBOYS?

Our products are products that are only manufactured individually for each customer after ordering. The advantage: we reduce storage costs, avoid waste and, thanks to the sophisticated logistics of our production partners, unnecessarily long transport routes. The disadvantage: Our products are unique and cost more than those of our competitors.

Due to the individual production, all of our products are non-returnable.

If you have any problems or discrepancies, we ask that you still contact us. To date, we have always found a satisfactory solution for all of our customers.

A product was delivered defective, how can I complain about it?

Unfortunately, it happens that products were damaged in transit or that an error occurred in the packaging at a printing company. In this case, we ask you to take sufficient photos of the damage, the shipping box and the goods as a whole. Simply write us an email or use the contact form and we will explain the next steps to you.

There will usually be no problem with the print being reprinted and sent to you. This will happen as quickly as possible and you will not incur any additional costs.

What payment methods does PIXELBOYS offer?

We offer a variety of payment methods to make the purchasing process as flexible and convenient as possible for you as a customer.

Accepted payment methods include:

  • American Express
  • Apple Pay
  • Google Pay
  • maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visas

How does data protection and security work at Pixelboys?

PIXELBOYS, a brand of SaintYle UG (limited liability) ( www.saintyle.de ), is a German company that has products manufactured and shipped worldwide. As a European company based in Germany, data protection is important to us. All processes in our company comply with the GDPR and are maintained in accordance with the simplified requirements for companies with fewer than 19 employees. The implementation was carried out using the CORIDAS GDPR first aid kit from www.hefcom.de .

For further information, please refer to our current data protection declaration .